Crafting the Salon Companion
Hey, there! Thanks for taking the time to check out my personal passion project, the Salon Companion.
In this case study I hope to demonstrate how this innovative solution reshapes the salon experience. I’ll walk you through the process of creating something completely new that has the potential to add a user touch point to the time between booking an appointment for a haircut and when you’re finally sitting in the chair. I’ve come up with a product that I think will make the process easier for both the stylist and the client.
At the beginning of this project, I delved into my background as a hairstylist, remembering the common communication hurdles I experienced in the salon space. Exploring conversations with former clients revealed an opportunity. Beyond mere stylist-client compatibility, I unearthed a core struggle: effective information exchange within tight timelines.
As we dive into the problem space, you’ll see my process - from brainstorming to crafting a viable solution. Quick iterations and incorporating user feedback honed this concept into a practical, scalable product. The result? A tool that promises fluent, confident communication between stylists and their clients before they even step foot in the door.
My hope for this study is to display not just a product, but a strategic approach to problem solving that generates insights, adapts to feedback, and provides creative and effective solutions. Thank you for considering this case study as a reflection of my capabilities and passion for exceptional UX design.
In the salon, efficient communication is akin to the elusive measurement of an inch without a ruler—uncertain and time-consuming, especially with a stylist's constrained time frame. The quest began: How do we facilitate an efficient, communicative consultation process?
Problem Statement:
Clients often grapple with expressing their haircut preferences to stylists due to language differences, time constraints, and insufficient visual references. This leads to dissatisfaction, potentially resulting in financial and reputational repercussions for businesses.
High-Level Goals:
Enhance client satisfaction through improved communication.
Reduce miscommunication-related issues for consistent, positive outcomes.
Attain an 80% user adoption within three months.
Assumptions & Risks:
Personal experience bias may skew data.
User honesty and diversity of participant profiles.
Limited research scope within a specific demographic group..